Returns & Exchanges

 We offer returns on exchanges on all jewelry items except for rings and customized items within 14 days of delivery. Fine jewelries should be worn and appreciated with grace and careful handling. Please see our Jewelry Care page for more information on how to care for and properly wear your fine jewelry.

 For fine jewelry rings that are made to a custom size, we cannot accept any returns or exchanges. To exchange a jewelry item, the items exchanged must be the same dollar amount or the difference of the items must be paid. To request a jewelry exchange, please contact us regarding your order and the item that you wish to be exchanged. If you wish to exchange a jewelry item, the previous item must be received and inspected before production of the exchanged item will begin.

 In order to accept a return or an exchange on an item, it must be within the following terms: the item must be in original condition and not obviously worn or damaged, the item may not be missing stones or in bad condition, the item must not be altered in any way, and the item must include a certificate if given for the item. Once the item is accepted as in original condition, we will promptly issue a refund. The refund processing time will depend on the said bank involved and will typically take between 2-5 business days.

 If you have accidentally damaged your jewelry item in some way, we may be able to offer a jewelry warranty for your item. You may purchase a jewelry warranty either with the initial jewelry purchase, or after you have damaged the item. Our jewelry warranty may be applicable for a one time fee to fix or replace your jewelry item. This service must be discussed by using the contact form before purchase. Not all jewelry items may be covered under this service. Particular jewelry items can be damaged more than others due to a variety of factors including gemstone hardness and qualities, metals used, and the overall design of the jewelry. Please visit our jewelry care page if you wish to learn more about how to increase the longevity of your jewelry items. If you are interested in purchasing a jewelry warranty, please submit a request using our Contact page.